Uof M Emergency Procedures for International Travelers
The safety of students, staff, and faculty traveling abroad for University purposes is of the utmost importance to the University of Minnesota. The Global Programs and Strategy (GPS) Alliance, through its International Health, Safety, and Compliance (IHSC) team, works to support our travelers and the units sponsoring international activities across the five-campus system to ensure that in urgent or serious situations travelers receive prompt, appropriate, and thorough care.
What to Do in an Emergency Abroad
- In the case of a life-threatening emergency case, travelers should call the 911 equivalent in the host country.
- In the event of sexual harassment or assault, review your local resources as well as the above.
- In the case of a medical issue, travelers should see the nearest and best medical care provider available immediately. Travelers should contact their international insurance company for additional support and assistance (see right sidebar for contact details).
- For any emergency, if applicable, contact onsite staff or partners first. Then contact your University emergency contact, if the onsite staff is not doing so or if you are not working with onsite staff.
- ALL University travelers are able to contact the University through the University's international emergency phone number at 1-612-301-CALL (2255). Callers will be connected to the appropriate 24-7 University emergency contact person to assist with their emergency.*
- In the event of a political, social, or natural emergency, the IHSC team will be in close contact with the education abroad offices, 24-7 University support contacts, and each traveler who may be impacted. Where necessary, the University will coordinate with our travel medical and security insurance provider to respond to individual and group emergencies.
- In the event of an emergency, travelers may also want to contact the nearest U.S. consulate or embassy. You can locate them by visiting the U.S. Department of State's Emergencies website. In addition, the U.S. Department of State's Bureau of Consular Affairs in Washington, D.C. aids Americans needing emergency assistance. The Overseas Citizens Services telephone number is 1-888-407-4747 (from the U.S. & Canada) or 1-202-501-4444 (from overseas). You can find information on what the U.S. Department of State can do in the case of an emergency on their website.
Please also remember to contact your personal emergency contact so they know you are safe.
*Note that missed scholarship deadlines, delayed or canceled flights, personal communication issues, and non-emergency international insurance questions are NOT considered emergencies. Please contact the appropriate University unit during regular business hours.
Family and Friends of Travelers
How to Reach a Traveler
If you are a family member or friend and are concerned about a traveler, you should first try to get in touch with the traveler directly. Remember that the traveler may not have cell or internet access in their immediately location and may be in a different time zone than you. Please give travelers time to return contact before reaching out to the University.
If you have not been able to contact the traveler, please contact the University of Minnesota international emergency phone number at 612-301-CALL (2255). Please be prepared to provide as much of the following information as possible:
- your name & relationship to traveler
- traveler name
- country & activity/program of study
- date & time of occurrence/condition
- description of occurrence/condition
- action taken thus far
- action requested
- return contact information
New U of M International Emergency Phone Number
The University now has a central international emergency phone number to be used by ALL University travelers who are abroad for University purposes. Students, faculty, and staff who are experiencing an emergency abroad can call 612-301-CALL and get help 24/7. See tabs above for more on the steps to take during an emergency abroad.
General Health and Safety Information
For more information on health & safety policies, processes, and best practices engaged at the University of Minnesota, please review the information available at GO SAFE.
Emergency Contact Information
NEW: U of M International Emergency Phone Number (24/7 Service)
911 Equivalents Abroad
CISI International Insurance
- In the U.S.: 1-855-327-1411
- Outside the U.S. (call collect):
UnitedHeathcare Global through UPlan
1-410-453-6330 (call collect)
U.S. Overseas Citizens Services
- From the U.S. or Canada:
- From overseas: